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Due to maintenance of our network, we will not be available by phone on Wednesday 23 October.

Customer service and FAQ | Thibo Online

Do you have a question or a complaint? Let us know! The Thibo-Online team is ready to answer your question and offer a suitable solution. You can submit your (in) question via the form below. We strive to answer every question within 1 working day.

Complaints handling :

It is of course annoying if you have a complaint about our products and services. We would like to help you further and offer you a desired solution. You can mail to: info(@)thibo-online.nl. Our employees of the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction. After receiving your complaint you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found here. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.

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